Name of post: Instructor in secretarial practice and business correspondence
Department: Technical education
Category number: 631/14, 632/14
Question Paper Code: 55/2017
Date of test: 17.05.2017
- Modern business letters are usually written in
- Intended style
- Full block style
- Simplified style
- Left intended style
- What is a motion path?
- A type of animation entrance effect
- A method of advancing slides
- A method of moving items on a slide
- All these
- Macros are run or executed from the __________ menu.
- Insert
- Format
- Data
- Tools
- In business telephone calls when making a request always use
- Interrogative form
- Direct categorical statement
- Imperative form
- The passive form
- Empowerment is related to
- Planning
- Organising
- Directing
- Controlling
- Which type of office building design provide maximum space?
- Square rectangular
- Square
- Circle
- Long
- Fluorescent lighting is produced by ultraviolet rays on
- Mercury
- Lead
- Phosphor
- Copper
- A secretary serves as information ________ for an office, organizes and maintains hard copy and electronic files and generates correspondence.
- Outhouse
- Household
- Clearinghouse
- Warehouse
- __________ is not an old method of file keeping.
- Spike file
- Arch lever file
- Pigeon hole file
- Cardboard file
- A computer system that combines text, graphics, voice and video is known as
- Multi-user system
- Multitasking system
- Multimedia
- None of these
- The medium through which message is passed from the sender to the receiver is known as
- Channel
- Feedback
- Decoding
- Encoding
- Form letter is known as
- Formal letters
- Persuasive sales letters
- Circular letters
- Bad newsletters
- A website's main page is known as
- Browser page
- Search page
- Bookmark
- Homepage
- In business keep the telephone calls very short because the other person may not be
- Free to talk to you
- Noting down what you say
- Paying attention to you
- Interested in talking to you
- Span of management
- Number of subordinates under a superior
- Number of managers
- Length of term for which a manager is appointed
- Number of members in top management
- System of filing in which the documents related to a particular case or subjects are collected together
- Misil filing
- Numeric filing
- Subject filing
- Alphanumeric filing
- __________ is a type of index in which frames are attached to a rod from one side so that it can be rotated.
- Vertical Card Index
- Visible Card Index
- Wheel Index
- Strip Index
- When integrating MS Word and Excel, Word is usually the
- Server
- Client
- Source
- None
- IP stands for
- Internet Provider
- Internet Protocol
- Internet Procedure
- Internet Processor
- The document that outlines the details for a business trip for an executive is referred to as
- A diary
- A programme
- A minute
- An literary
- People from other countries can be easily put at ease by speaking to them in
- Sign language
- Their language
- You own language
- English
- Coordinating people and human resources to accomplish organizational goals is the process of
- Planning
- Directing
- Management
- Leadership
- The building used by different professionals at a time is called
- Public offices
- Private offices
- Office condominiums
- Professional houses
- __________ is not a function of filing.
- Library function
- Administrative function
- Accounting function
- Historical function
- MSI stands for
- Medium Scale Integrated Circuits
- Medium System Integrated Circuits
- Medium Scale Intelligent Circuit
- Medium System Intelligent Circuit
- Meta – communication relates to the speaker’s
- Intentional choice of words
- Unintentional choice of words
- Unintentional choice of both words and dress
- Intentional choice of dress
- Good business letters are characterised by the following quality of the writer
- Sincerity
- Formality
- Seriousness
- Humour
- The Internet was a project of which agency?
- NSF
- ARPA
- NSA
- None of these
- The document that lists the items that will be dealt with at a meeting is called
- The action notes
- The AGM
- The minutes
- The agenda
- In what order do managers typically perform the managerial function?
- Organising, planning, controlling, leading
- Planning, organising, leading, controlling
- Organising, leading, planning, controlling
- Planning, organising, controlling, leading
- Another name for contingency planning
- Ad-hoc planning
- Synergy planning
- Business level planning
- Scenario planning
- From the following statement which is not an advantage of own office building?
- Prestige
- Change of location
- Additional income
- Can meet future requirements
- Open shelf filing is also known as
- Lateral filing
- Suspension filing
- Cardboard filing
- Visible card filing
- A mega is
- 1 million
- 10 million
- 100 thousand
- 1000 thousand
- The word communication is derived from communis which means
- Oral speech
- Community
- Message
- To share
- A memorandum is considered as brief form of written communication for
- Legal use
- External use
- Formal use
- Internal use
- How many parts are there in a business letter?
- 4
- 7
- 6
- 8
- Internet Explorer is
- Operating systems
- Compiler
- IP Address
- Browser
- Term for a document listing that is to be accomplished during a meeting
- Schedule
- Minutes
- Agenda
- Meeting plan
- A budget is not
- Qualitative statement
- A plan
- A forecast
- A part of the strategic management process
- The main object of indexing
- Settlement of disputes
- Storage of information
- Location of files
- Legal requirements
- In MS Word mailing list is known as the
- Datasheet
- Data source
- Source
- Sheet
- ____________ is a unit to measure quantity of light.
- Watts
- Volt
- Intensity
- Foot Candle
- Filters that affect the content of a message are in
- The mind of the speaker
- The mind of both speaker and the listener
- The mind of the listener
- The communication channel
- Writing a letter with “you attitude” means writing
- From the point of the view of writer
- From the point of the other persons not concerned
- From the point of the view of the reader
- Using the word you repeatedly
- Modem stands for
- Modulator-Demodulator
- Memory Demagnetisation
- Monetary Demarkation
- Monetary Devaluation
- A demi official letter is signed by
- A person on behalf of the officer
- The Managing Director
- Subordinate
- Officer himself
- Which of the following tasks should be a daily priority in the office environment?
- Picking up and opening the incoming mail
- Filing the invoices and correspondences
- Ordering the stationery required for the following week
- Typing and distributing a memo to staff regarding a meeting
- Weakest form of control
- Pre control
- Post control
- Simultaneous control
- Duel control
- Which part of a business letter uses a colon?
- Heading
- Signature
- Inside address
- Salutation
- Method of communication used to large number of people
- Intercom
- CCTV
- Public address system
- Telephone
- Which of the following is not an external source of recruitment?
- Advertisement
- Promotion
- Casual callers
- Recommendation of employees
- Linoleum is a kind of
- Colour
- Paint
- Floor
- Layout
- The capacity of 3.5 inch floppy disk is
- 1.40 MB
- 1.44 GB
- 1.40 GB
- 1.44 MB
- Kinesics is another term for
- Para language
- Body language
- Space language
- Touch language
- Number of times your name appears in a business letter
- 1
- 4
- 3
- 2
- Correct format of e-mail address
- name@website@com
- name.website.com
- name@website.com
- www.name.website
- __________ is the most popular application of internet.
- Chatting
- Video-conferencing
- Netnews
- The ______ is the individual or group that develops the message to be communicated.
- Source
- Encoder
- Jargon
- Decoder
- Premise control is
- Resources
- People
- Assumptions
- Buildings
- For delegation to be effective, it is essential that responsibility be accompanied with necessary
- Manpower
- Authority
- Incentives
- Promotions
- __________ is not an example of internal office forms.
- Vouchers
- Requisitions
- Report forms
- Accounting forms
- Filing used for those firms where the number of correspondence is small
- Pigeon hole filing
- Cardboard filing
- Arch lever filing
- Open shelf filing
- __________ is used for stamping outward mail.
- Addressing machine
- Stencil duplicator
- Rotary machine
- Franking machine
- Grapevine is the network of
- Formal communication
- Gesture communication
- Informal communication
- Internal communication
- The numerical filing is not used in
- Sales invoices
- Committee minutes
- Contract orders
- Correspondence orders
- __________ is not one of 7 C’s in communication.
- Correctness
- Character
- Clarity
- None of these
- __________ allows a user to transmit images of documents over communication links.
- Internet
- Fax
- Mobile phone
- Which of the following is not the role of chairperson during a meeting?
- Keeping clear and accurate minutes
- Ruling on points of orders
- Delegating tasks
- Review of last meetings
- Principles of drafting have been laid down by
- Mills and Standing Ford
- E.L. Pohan
- Little Field and Rachel
- Dicksee
- Distribution of unsolicited e-mails in large numbers
- Spoofing
- Hacking
- Chatting
- Spamming
- _________ is a specific offer for sale in response to an enquiry from a particular company.
- Order
- Offer
- Quotations
- Tenders
- _________ is not an example of internal office forms.
- Vouchers
- Requisitions
- Report forms
- Accounting forms
- Degree to which freedom is given to lower level managers for decision making is classified as
- Autonomy
- Centralisation
- Decentralisation
- Congruency
- A relative block is an index to
- The beginning of the file
- The end of the file
- The last written position in the file
- None of these
- A photocopying machine is
- An high speed digital printing system
- A multifunctional system
- An electronic duplicator that fuses a reproduced image to plain paper
- None of these
- Which of the steps is not included in the process of reception?
- Decoding
- Encoding
- Storage
- Interpretation
- All of the following are e-mail etiquette except
- Be considerate
- Avoid passing along chain letters
- Use spell and grammar check
- Keep it simple
- Manuals and policy statements are
- Upward communication
- Downward communication
- Horizontal communication
- None of these
- The purpose of a paper shredder is
- Destroy documents received by the mailing department
- Destroy the financial statements crucial to the organisation
- Destroy all documents
- Destroy documents that companies may not want competitor to access
- Part III of Indian Constitution deals with
- Citizenship
- Fundamental Rights
- Directive Principles
- Fundamental Duties
- In India, the age for voting right was reduced from 21 to 18 in
- 1987
- 1988
- 1989
- 1991
- The highest Law Officer of India
- Attorney General
- Solicitor General
- Advocate General
- None of these
- The RTI Act of 2005 replaced the erstwhile Freedom of Information Act of
- 1999
- 2000
- 2001
- 2002
- Mission Indradhanush is a scheme for
- Education
- Communication
- Immunization
- Poverty Eradication
- The first English school in Kerala was started at
- Kallayi
- Thalasseri
- Thiruvananthapuram
- Mattancheri
- Founder of ‘Prathyaksha Raksha Daiva Sabha’
- Kuriakose Elias Chavara
- Poykayil Yohannan
- Vagbhatananda
- Vaikunda Swamikal
- The ‘Malayali Memorial’ was submitted to
- Sri Mulam Tirunal
- Ayilyam Tirunal
- Visakham Tirunal
- Sri Chithra Tirunal
- Al Islam was an Arabi-Malayalam monthly published by
- Vakkom Moulavi
- Moidu Moulavi
- Muhammed Abdurahiman
- Makthi Thangal
- The Trivandrum Public Library was started by
- A.F. Sealy
- John Allan Brown
- H.M. Appadurai
- Edward Cadogan
- ‘Pattabakki’ was a fullfledged socio-economic drama written by
- K.T. Muhammed
- K. Damodaran
- V.T. Bhattathiripad
- M.P. Bhattathiripad
- Pandit Karuppan was a social reformer from among the
- Pulayas
- Ezhavas
- Dheevaras
- Nadars
- The first President of Nair Service Society was
- K. Paramu Pillai
- R. Sankar
- Mannath Padmanabhan
- K. Kelappan
- The Nambuthiri women who protested by boycotting purdah in 1929?
- Parvathi Nenmenimangalam
- A.V. Kuttimalu Amma
- Lalitha Prabhu
- Lalithambika Antharjanam
- The historical novel Dharma Raja was published in
- 1941
- 1891
- 1913
- 1923
- The ‘cockpit of Europe’
- Holland
- Belgium
- Denmark
- Norway
- Kuna is the currency of
- Croatia
- Argentina
- Brazil
- Algeria
- In the first Union Cabinet Moulana Abdul Kalam Azad was the Minister for
- Health
- Finance
- Education
- Foreign affairs
- The venue of 2020 Olympics
- Rio de Janeiro
- Tokyo
- Rome
- Budapest
- The recipient of the 63rd Dadasaheb Phalke Award
- Soumitra Chatterjee
- Shashi Kapoor
- Gulzar
- Manoj Kumar
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